A little help.
Something not working as expected? Email support@cadent.day. Tell us what you were trying to do and what happened. We're here to help.
Do I need an account?
No. You can use the base app on one device without an account. Sign in and subscribe for additional features, including sync across devices and household sharing.
How do I sign in?
Open Settings → Account and sync. Choose a sign-in option, or enter your email address and tap Email me a code. Enter the code from your email and tap Sign in. If the email hasn't arrived, check your spam folder and the address you entered.
How do I restore a subscription?
Sign in to the Cadent account you want to use. Open Settings → Account and sync, then See the plans or View your subscription. On the Subscription screen, tap Restore a purchase. Use the store account that made the purchase.
Restoring makes that purchase available to the Cadent account you're currently signed in to. If it was linked to another Cadent account, it moves to this one. Your cards, to-dos, and households do not move with it.
My devices aren't in sync.
Check that both devices are online, signed in to the same Cadent account, and have the latest app version. Sync needs an active subscription. Open Settings → Account and sync to check the status and tap Sync now on each device. If a purchase is missing, try restoring it.
How do I share with my household?
Each person needs their own Cadent account and an active subscription. Open Settings → Household. Under Start one, enter a household name and your nickname, then tap Create. Tap Invite someone and send them the invite code.
To join, open Settings → Household, enter the code under Join one, and tap Join. Invite codes work once and expire. If a code no longer works, ask for a new one.
Choose your household when creating or editing a home card or in a to-do's options to share it. Household members can see and change shared cards and to-dos, and can see each other's nickname and email address. Once shared, an item can't be moved back to personal use. Your people, rewards, and Top 3 stay private.
How do I cancel my subscription?
Use Manage your subscription in Cadent when that button is available. On iPhone or iPad, you can also open the device's Settings app, tap your name, then Subscriptions. On Android, open Google Play, tap your profile, then Payments & subscriptions → Subscriptions. Choose Cadent and cancel there.
When your subscription ends, your own things remain on the device. Sync stops and shared household cards and to-dos are hidden until you subscribe again. Deleting Cadent or deleting your Cadent account does not cancel a subscription.
How do I delete my account or device data?
To remove your account and personal synced copy, open Settings → Account and sync and choose Delete account. This cannot be undone. Content shared with a household stays available to its remaining members, and data on your device remains.
To erase that device's copy as well, use Settings → Delete all data afterward. Deleting device data alone does not delete your account or synced copy. Cancel any subscription separately through your app store.
For more about data handling and retention, see our privacy policy.
What should I send with a support request?
Include your device model, app version, and the steps that led to the problem. If we need technical details, you can use Settings → Copy diagnostics and paste them into your email. Review anything you send and leave out passwords, sign-in codes, and personal notes you don't want to share.